At Outlet Jewel Orix Store, we take pride in crafting exquisite Celtic jewelry that tells your story. Our shipping and returns policies are designed with the same care we put into every enamel ring, wedding band, and engagement ring we create.

Shipping Information

We ship our handcrafted jewelry worldwide (excluding some remote areas and parts of Asia) to bring our Celtic designs to your doorstep.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

All orders include tracking information so you can follow your precious Celtic jewelry’s journey to you.

Returns & Exchanges

We want you to love every piece from our collection of enamel rings, stacking rings, wedding bands, and engagement rings. If you need to return an item, here’s our straightforward process:

Return Policy Details

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused, in original condition with all packaging and certificates
  • Non-Returnable Items:
    • Personalized or custom-made items
    • Engagement rings and wedding bands that have been sized or engraved (unless defective)

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days with subject “Return Request” and your order number
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and RMA number
  3. Package Securely: Include item in original packaging with all protective materials and a copy of your order confirmation
  4. Ship Your Return: Send to our Denver workshop using a trackable method (we recommend insurance):
    Outlet Jewel Orix Store – Returns
    4199 Davis Lane
    Denver, US 80202

Refund Information

  • Processing Time: 5-7 business days after we receive and inspect your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping costs are non-refundable; return shipping is customer’s responsibility

Exchange Process

To exchange for another piece from our Celtic collection:

  1. Follow the standard return process above
  2. Specify the desired exchange item (from current stock) in your email
  3. We’ll process the exchange upon receiving your return
  4. Customer is responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your jewelry arrives damaged, email us immediately at [email protected] with photos. We’ll arrange a replacement or repair at no cost to you.

Our Commitment to You

At Outlet Jewel Orix Store, we stand behind our handcrafted Celtic jewelry. Each enamel ring, stacking ring set, and wedding band is made with heritage-quality craftsmanship. Should you have any questions about our shipping or returns policy, our customer care team is always here to help at [email protected].

Thank you for choosing us for your meaningful jewelry purchases. We’re honored to be part of your story.